Welcome to the My Account area of our website. Simply login using the form here and we will take you directly to your account where you can manage every aspect of your website and your account with VC-Hosting.COM
Email Us
Sales Department
sales@vc-hosting.com
Support Department
support@vc-hosting.com
To properly claim SLA credit that is due the owner of the account must open an SLA ticket located in our support area within seven days of the purported outage. You must include the service type, primary domain, contact information, and a full description of the service interruption including logs if applicable. The SLA claim will be researched by the billing department and credit will be issued accordingly. SLA credits are issued as service credits on the next billing cycle. Please allow up to fourteen (14) days for processing of the SLA claims. No financial credit will be awarded. All awards are account balance credits only and may NOT be exchanged for a cash alternative.
| Uptime Guarantee | SLA Credit |
|---|---|
| 99.9% | Guaranteed |
| 99.8% | 10% |
| 99.7% | 20% |
| 99.6% | 30% |
| 99.5% | 40% |
| 99.4% | 50% |
| 99.3% | 60% |
| 99.2% | 70% |
| 99.1% | 80% |
| 99.0% | 90% |
| Less Than 99% | 100% |
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