Terms of Service

Revision date: 3rd January 2014

All services provided by VC-Hosting.COM (“VC-Hosting.COM”) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United Kingdom  law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless VC-Hosting.COM from any claims resulting from the use of service which damages the subscriber or any other party.

Prohibited are sites that promote any illegal activity or present content that may be damaging to VC-Hosting.COM’s servers, or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

Pirated Software
Hacker Programs or archive
Warez sites
Mass Video Sites
Mass Bandwidth Sites of any description
Pornographic or Sexual material of any sort

NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A £75 CANCELLATION FEE WILL APPLY. ADDITIONALLY, VC-Hosting.COM WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.

 

Traffic Usage
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill £0.75 for each MB of traffic exceeded and £0.50 for each MB of data storage exceeded. This amount is not prorated, meaning that 0.01 mb – 1 mb will be treated and billed as the same.

IRC
We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse
Any attempt to undermine or cause harm to a server or customer of VC-Hosting.COM is strictly prohibited. As our customer you are responsible for all your accounts and accounts of your clients. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion, for any reason and indeed without reason.

All sub-networks, distributive hosting sites, reseller networks and dedicated servers of VC-Hosting.COM must adhere to the above policies, with the exception of system resources in respect to dedicated servers.

Billing
By the Account Activation Date of each month, VC-Hosting.com shall either:

(1) debit the client’s credit card (when such information has been provided by the client); or

(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to VC-Hosting.COM by no later than the specified payment due date. VC-Hosting.COM shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice on a monthly basis etc in accordance with your billing cycle. All credit cards are billed automatically on a billing cycle basis. It is the client’s responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.

Service Fees
Certain services carry a setup fee charged by VC-Hosting.COM to our clients, which must be paid by the client in order to have use of said services. If a client terminates this agreement, client shall be responsible for any and all outstanding fees owed to VC-Hosting.COM and agrees to pay any and all fees incurred by client with imeediate effect. Because the services are provided in line with ayour billing cycle, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded. The same principle applies to all other billing cycles.

Money back guarantee & refund policy
We offer a 15 day Money back guarantee.
Refunds: We offer a very strict refunds policy. Refunds will only be given for any pre-paid services in the event that VC-Hosting.COM are unable to provide that service for the remainder of the pre-paid period, and in such circumstances the remaining full months will be refunded on a prorata basis. Part months will not be refunded. In addition if the clients chooses to terminate their contract with VC-Hosting.COM then no refunds will be offered for outstanding time as cancellations will always occur at the end of the particular billing cycle. Whilst an account is suspended, no refunds will be offered for this period. In addition any refund is at the discretion of VC-Hosting.COM and if they decide that a refund is not appropriate then no refund will be offered under any circumstances.

In terms of licenses issued by VC-Hosting.COM – No refunds will be offered if you no longer require the service or no longer wish to use the service etc. Refunds will only be offered if their is a technical fault with the software that has been reported to our support team and that our support team are unable to resolve within a reasonable amount of time. If access requested by our support team is not granted and our support team are not given every oppertunity to resolve the issue then no refund will be offered in these circumstances.

Account Deactivations
Any account deactivated due to non-payment will require a reactivation fee of £12.95 prior to reactivation.

Cancellation Refunds
We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation. If an account is cancelled part way through a month then the following months fees will be due immediately for the cancellation request to be valid. We do not accept cancellation or any terminattion of services etc until all current invoices on the account are fully settled and there is no outstanding account balance.

If a client chooses to leave VC-Hosting.COM then they may wish for VC-Hosting.COM to provide them with assistance in exporting their account data in terms of backup files and cpanel move files. In theses instances VC-Hosting.COM are under no obligation whatsoever to provide these files and/or services. If VC-Hosting.COM agree to provide these files/services then a charge will be made for each individual cPanel account that is required. This applies to the individual cPanel account and not one single charge for the main reseller account in the instance of reseller clients. So for instance if a reseller client has 30 clients under their main reseller account then a the charge will be for each of those 30 accounts individually. The current charge for this service is £24.95 per individual cPanel account. So in the instance mentioned here the total cost will be £24.95 x 30 totalling £748.50

Backup’s
VC-Hosting.COM will record server wide backups on a daily basis for every account on their servers. If a client requires a backup restoring, or requires a backup file supplying to them to carry out a manual restore then the charge that applies to this service is £34.95 per backup/restore being carried out.

ALL PAYMENTS FOR BACKUP FILES AND cPANEL MOVE FILES ARE REQUIRED TO BE MADE IN ADVANCE AND IN FULL.
WITHOUT PAYMENT NO FILES WILL BE PROVIDED
These costs will NOT be refunded under any circumstances!

Credit Terms
We do not offer any form of credit for any of our services except in the instance of a reseller client we may offer custom development work on an agreement to make payments for a custom project in installments and this arrangement will be made via our support ticket system. These terms of credit are valid and at the sole discretion of VC-Hosting.COM and withdrawal of these terms of credit may well be removed at any time without notice and without reason. If this happens you will be notified and then payment becomes payable immediately as the due date will  then revert to the date that the work was carried out. If a client is unable to make immediate payment in instances where credit terms have been withdrawn by VC-Hosting.COM then all their services will be suspended with immediate effect until payment can be made in full. No part payments will be accepted.

Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion without reason or notification. The decision of VC-Hosting.COM is final with no appeals procedure.

Limitation of Liability
VC-Hosting.COM shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from VC-Hosting.COM’s servers going off-line or being unavailable for any reason whatsoever. Furthermore, VC-Hosting.COM shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of VC-Hosting.COM’s servers. All damages shall be limited to the immediate termination of service.

Violations
Violations of these Acceptable Use Policies should be referred to complaints@vc-hosting.com. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

Disclaimer
VC-Hosting.COM cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by VC-Hosting.COM are resold. Thus, certain equipment, routing, software and programming used by VC-Hosting.COM are not directly owned or written by VC-Hosting.COM. Moreover, VC-Hosting.COM holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as VC-Hosting.COM sees fit.

Account Activation
By activating your account with VC-Hosting.COM, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance of these terms can be downloaded from our website at any time in the downloads section of our My Account portal.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Server Uptime Guarantee
VC-Hosting.COM guarantees 99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.

VC-Hosting.COM reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.